Colleagues PenMatrix - Copyworld Case Study

Customer

Copyworld is a national leader in the sale and servicing of photocopiers, phone systems and network solutions.

Requirements

Copyworld needed to migrate to a digital pen solution in order to accurately capture data entries from its technicians.

Solution

Optus collaborated with the Kalamazoo Group to roll-out a customised digital pen solution that captures data in real-time.

Results

Copyworld has seen a significant return on investment through operational and time savings as well as productivity gains. Copyworld technicians now have the flexibility to remotely and quickly submit data captured during site visits. The company has done away with submitting paper based forms, with all invoices now instantly uploaded and ready to share with customers, speeding up business cash flow cycles.